How song requests and tips work

Your performer page is where guests find your songs, send requests, and leave tips when tipping is enabled. Add your performer name and logo, then choose the public address you will share with your audience.

You can manage more than one performer under the same account—for example, a solo act and a band. Each has its own page, song catalog, sessions, settings, and show history, so you can switch between acts without mixing their activity.

All profiles are managed by the account owner. Shared management and invitations for additional users are not currently supported.

Your catalog is the collection of songs you can perform. Build it once, update it as your repertoire changes, and use it to prepare future shows.

Add songs individually, paste a list, or import a TXT, CSV, TSV, or XLSX file. You can review and correct imported entries before saving them, and duplicate songs are flagged to help prevent accidental repeats.

Title and artist suggestions help you fill in song details. Cover artwork is added when a reliable match is found, but you can always enter a song manually when there is no match.

Search, edit, or remove songs whenever you need to. Removing a song from your catalog does not erase its past requests or show history.

Each show is organized as a session, with its own name, optional venue, and selection of songs from your catalog.

You do not have to offer your entire repertoire at every performance. Choose the songs that suit the occasion, and those are the ones your audience can browse for that show.

Prepare a session in advance, start one immediately, or schedule it to start automatically. You can edit planned sessions before they begin. Songs added to your catalog later are not automatically added to existing sessions—you choose which shows should include them.

Once a session is live, you can update its details, change the available songs, pause or resume requests, and end the show yourself. Live sessions end after eight hours unless you extend the deadline before it expires. If a scheduled start is missed, you can start or reschedule the session manually.

Each performer has a permanent public link and QR code. Use them across multiple shows without creating a new address or reprinting your materials every time.

The Audience page panel in your workspace lets you copy the link, preview the page, display the QR code, or download it for printing.

Place the code somewhere guests can comfortably scan it, such as table cards, a venue screen, or an entrance sign. Give it a clear label:

Scan to request a song

Include the written link as a backup. When tips are enabled, you can mention those too—the same page accepts tips even when there is no live show.

Before performing, scan the displayed code from where a guest would stand. Check that it is readable in the venue’s lighting and opens the correct page. To let guests request songs immediately, your session must be live, with requests open and songs available.

A brief introduction helps people understand what to do:

“Got a song in mind? Scan the QR code on the tables to see what we can play and send us a request.”

Your public page displays your performer name and logo, along with the current show and venue when available. Guests can see whether a show is planned, live, or paused.

During a live session, they can browse or search the available songs. When requests are open, they choose a song and submit it from their phone.

A name and short message are optional. Depending on your settings, guests can send a free request or select a paid-priority amount. Someone who has already requested a song for free can add a paid boost later, while requests are open and paid priority is available.

Guests can follow their own request status and withdraw an active request in the same browser. Their request and payment details are not shown to other audience members. For paid requests, their private payment receipt remains available there after the show.

Your live queue groups requests for the same song. Instead of working through repeated entries, you can see how many people asked for it, any names or messages they included, and the paid-priority amounts. Free and paid requests are shown separately.

Marking a song played or declining it resolves all active requests for that song. Guests can withdraw their own active requests and request the song again if a new request round opens. Anything still waiting when the session ends expires.

A request is a suggestion, not a guarantee—even when it includes paid priority. It does not promise that a song will be played, played next, or performed at a particular time. You stay in control of the set.

Connect a Stripe account before accepting money. You can use the same connected payout account for multiple performers you own.

For each performer, you decide whether to enable tips and paid-priority requests, whether free requests are available, and which suggested request amounts to offer. You can also allow custom request amounts.

Paid-priority requests and tips follow different payment rules.

Paid requests: authorized first, charged when marked played

A paid-priority request begins with a temporary payment hold. Submitting the request does not immediately complete the charge.

The guest is charged only if you mark the song played.

If the request is declined, withdrawn, or expires when the session ends, the hold is released rather than charged.

Payment does not guarantee a performance. You still decide whether the song fits the show.

Tips: support without a song request

Guests can leave a tip without requesting a song. When tipping is enabled, your public page accepts tips during a show and at other times, even without a live session.

A guest can choose a suggested amount or enter their own, with an optional name and short message.

Tips are charged when sent. They appear in your tip history and earnings.

Earnings, refunds, and payouts

Your workspace brings together charges, tips, fees, earnings, disputes, and payout issues. You can review payment activity and request full or partial refunds for eligible payments.

Stripe handles payout management through your connected account.

New requests and status changes appear in your live queue and on the guest’s page without a manual refresh. Song and session changes also update across your open workspace screens.

The in-app notification center includes requests, tips, session events, and payment issues. Each performer has separate notification preferences, including email and optional browser notifications.

After a session ends, you can review its songs and requests, including those that were played, declined, withdrawn, or expired.

Your catalog stays available, and your public link and QR code remain the same. For the next performance, create a session, choose the songs, and open requests when you are ready.